Store Policies

Live Plants Policies:

Live plants can be tricky to ship, and despite our best efforts to package them. Due to weather changes and other shipping factors, they don't always arrive healthy. In such cases, please feel free to contact us at and we will do our best to assist you!

We provide a 30-day satisfaction guarantee

We will replace your order with a new plant if it arrives unhealthy or becomes unhealthy within 30 days of shipping. Contact us at with any concerns you may have and make sure to include a photo! While we continually strive to improve our processes so every plant arrives healthy, there are some exceptions. Please contact us and we will resolve the issue. In the event that your plant arrives unhealthy or dies within the first 30 days, please contact us via email so we can send a replacement.

Terms and Conditions of Cancellation

If you wish to cancel an order, you have 24 hours from the time of placement to do so. Sadly, we cannot cancel orders after 24 hours since they have likely already been fulfilled. For cancellations, you can email us at

Failure to deliver

It is your responsibility to make sure that the address you provide in the order is complete and accurate. You must inform us of any address changes or corrections within 24 hours of placing the order. In the event that the package is returned to the sender because the address was incomplete, we are not responsible for shipping a new package. In this case, please contact our customer support team at and we may be able to reship the order, but the second shipping fee will be the customer's responsibility.

In case of a package being lost in transit, please call the courier first to see if they can provide an update. Sadly, once a package is sent, it is in the hands of the courier to deliver it safely. We cannot be held responsible for packages that are lost or damaged by the courier. If you are still unable to find any details from the courier, you can reach out to and we will do our best to assist.


• Please note that we are not responsible for cold damage if you did not add heat packs during the winter months. 
• If your order arrives with cold damage after adding Heat packs, we will either send you a replacement or refund you in full.  


Damaged plants will be replaced if they were severely damaged during shipping. In the event your plant is damaged, please email a photo to

Merchandise Policies:

Our merchandise is custom-mademeaning all products are unique and produced only once ordered. Regrettably, returns and exchanges are not supported if you ordered the wrong size, color or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery. 

Terms and Conditions of Cancellation

Once you have placed your order, it will notify our printer immediately. Unfortunately we cannot cancel any orders that were already placed. 

Failure to deliver, incorrect size & color

It is your responsibility to make sure that the address you provide in the order is complete and accurate. If the order shipping details were incorrect, or if you ordered the wrong size or color, we genuinely apologize, but we will not be held responsible and will not offer replacements or refunds. 


Feel free to reach out with any questions or concerns regarding your specific item at